If your card becomes faulty, through no fault of your own, we will be happy to replace it at no cost. Email us at firstname.lastname@example.org, letting us know the situation and we will send you out a new one.
If your card has become faulty due to being improperly stored, for example has been snapped, run over or hole-punched, you would be liable for the cost of a replacement. To order a replacement:
- Log in to your portal
- Select the “Your account” link in the top right of the screen.
- Select “Access Cards” from the drop down menu
- A new screen will appear with a blue “Purchase Card” link button. Click this link and it will lead you through the steps to purchase a card.
N.B. The ordering process may ask for payment details again, even if you have previously registered them. This is so you have the option of having one card for your charge session billing and renewals and ordering with a different one.You will receive an email confirming your order.
Expect to receive your card within 3-5 working days