You will be invoiced for tariffed charge sessions at the end of the month. (You can find out more about whether there will be a cost for charging here) We will take payment, using your bank account or credit card, if you have £15 or more in outstanding charges on your account, a few days after you receive your invoice each month. We will take payment, using your bank account or credit card, if you have £0.01 or more in outstanding charges on your account on a quarterly basis.
We reserve the right to suspend or withdraw the Services if authorisation is not provided on request.If your pre-authorised payment card is declined, an adhoc debit of £5 is added to your account, to cover administration and our payment provider's fees.
Your current balance can be viewed by logging in to your portal and selecting "Statement" from the "Your Account" drop-down menu. This will give you a history of payments made and your current credit or debit balance as well as the latest payment attempt and the status of this. These will be listed by:
- Description, for example, charging sessions or card renewal
- Balance of the account to be paid
Your current and prior invoices can be viewed by logging in to your portal and selecting "Invoices" from the "Your Account" drop-down menu. These can be printed for reference.
If you have any queries about a session or you don't recognise some activity on your account, email firstname.lastname@example.org, explaining the issue, so this can be raised with the right people.