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My cable won't release

What to do if your cable won't release from a charge point:

Do not aggressively pull the cable as this can bend or damage the locking pin and make it harder to release.

  1. Ensure your charge has properly ended. Instructions for charging can be found here
  2. Push the cable in to the socket and then pull to release.  
    -If you are at one of these charge points (an Elektrobay 165 with type 2 menekes socket), push in for 10 seconds, then pull to release:
  3. If the cable still does not release, even though you have tried the two steps above, please call the helpline.
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