What to do if your cable won't release from a charge point:
Do not aggressively pull the cable as this can bend or damage the locking pin and make it harder to release.
- Ensure your charge has properly ended. Instructions for charging can be found here
- Push the cable in to the socket and then pull to release.
-If you are at one of these charge points (an Elektrobay 165 with type 2 menekes socket), push in for 10 seconds, then pull to release:
- If the cable still does not release, even though you have tried the two steps above, please call the helpline.