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Cancelling Your Account

From the ChargePlace Scotland Terms and Conditions:

8.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within fourteen (14) days of purchase and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in 8.3 and 8.4 below.


8.3 How long do I have to change my mind?
You have fourteen (14) days from the date on which you sign up on our Website to receive the Services to cancel your order for the Services (the “cancellation period”) but once we have completed any part of the Services you cannot change your mind in relation to that part of the Services, even if the cancellation period is still running. For example, when you sign up to receive the Services we will make our website, our App and the Online Services available to you in exchange for the Administration Payment. Once you have access to these services you cannot cancel the Contract. If you cancel after we have started to provide the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind. For example, the Administration Payment (see condition 11.1 below) is payable in exchange for us making available our website, our App and the Online Services. After these services are made available to you the Administration Payment is non-refundable.

8.4 When you don't have the right to change your mind.
You do not have a right to change your mind in respect of Services, once these have been completed, even if the cancellation period is still running. For example you cannot decide to cancel the Recharging Services after your car has received re-charging from a Charge Point.

8.5 Ending the Contract where we are not at fault and there is no right to change your mind.
If you want to end the Contract, just contact us to let us know. The contract will not end until one (1) calendar month after the day on which you contact us. We will refund any advance payment you have made for Services which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the Services until 3 March. We will only charge you for supplying the Services up to 3 March and will refund any sums you have paid in advance for the supply of the Services after 3 March. Please note the Administration Payment is not refundable after our website, our App and the Online Services have been made available to you.

 

9. HOW TO END THE CONTRACT WITH US

9.1 Tell us you want to end the contract.
To end the contract with us, please let us know by doing one of the following:

Phone or e-mail. Call customer services on 0141 648 0750 or e-mail us at admin@chargeplacescotland.org. Please provide your name, home address, details of the Services you wish to cancel and, where available, your telephone number and e-mail address.

Online. Complete the form on our website.

By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of your name, home address, details of the Services you wish to cancel and, where available, your telephone number and e-mail address

9.2 Using your Account Card after ending the Contract.
If you end the Contract for any reason after you have received an Account Card you must not use it after the date on which provision of the Services to you by us ends. If you do use your Account Card after this date you must pay us for any Charges you incur in relation to such use even if those Charges are incurred after the end of the Contract.

9.3 Returning your Account Card after ending the Contract.
If you or we end the Contract for any reason after you have received an Account Card, you must return it to us. You must either return your Account Card in person or post it back to us at Unit 4 Riverside Business Centre, Brighton Road, Shoreham-by-Sea, West Sussex BN43 6RE. Please call customer services on 0141 648 0750 or e-mail us at admin@chargeplacescotland.org for a return label. You must return your Account Card to us within fourteen (14) days of telling us you wish to end the Contract or after we tell you that we wish to end the Contract.]

9.4 Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the Services for the period for which they were supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract. However, please note the Administration Payment is not refundable after our website, our App and the Online Services have been made available to you.

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